Effective Date: March 22, 2026
Charlie’s Plumbing respects your privacy. This Privacy Policy explains how we collect, use, and protect information when you visit our website, submit a form, request service, or contact us by phone or mail.
Who We Are
Charlie’s Plumbing is a commercial plumbing company serving Houston and surrounding areas.
Charlie’s Plumbing
10114 Thermon
Houston, TX 77075
Phone: 713-242-7543
Information We Collect
We may collect the following types of information:
Information You Provide to Us
When you fill out a form, request service, apply for credit, or contact us, you may provide:
- Name
- Company name
- Phone number
- Service address
- Mailing address
- Any other information you choose to send
Information Collected Automatically
When you visit our website, certain information may be collected automatically, such as:
- IP address
- Browser type
- Device type
- Pages visited
- Time spent on pages
- Referring website
- General location data based on IP address
How We Use Your Information
We may use your information to:
- Respond to service requests and inquiries
- Schedule plumbing service
- Communicate about ongoing or past jobs
- Improve our website and customer experience
- Maintain internal business records
- Send service-related updates
- Protect against fraud, spam, or misuse of our website
- Comply with legal or regulatory obligations
Text Messages and Phone Calls
If you contact us or submit your phone number through our website, we may call or text you regarding your request, service scheduling, or related customer service matters.
Standard message and data rates may apply depending on your mobile provider.
Cookies and Tracking Technologies
Our website may use cookies and similar technologies to improve website performance and understand how visitors use the site. These tools may help us:
- Analyze website traffic
- Remember site preferences
- Improve functionality
- Support marketing and advertising efforts
You can usually control cookies through your browser settings.
Sharing of Information
We do not sell your personal information.
We may share information when needed with:
- Website hosting providers
- Marketing or analytics providers
- Software platforms used to manage service requests
- Payment or billing service providers
- Legal or regulatory authorities when required by law
We only share information as reasonably needed to operate our business, provide service, or meet legal obligations.
Third-Party Services
Our website may contain links to third-party websites or use third-party tools such as analytics, maps, forms, call tracking, payment systems, or social media platforms. Those third parties may collect data according to their own privacy policies.
We are not responsible for the privacy practices of third-party websites or services.
Data Security
We take reasonable steps to protect the information submitted through our website and business systems. However, no website, server, or method of internet transmission is completely secure. Because of that, we cannot guarantee absolute security.
Data Retention
We keep personal information for as long as needed for business, legal, tax, operational, or service-related purposes. We may also retain information as needed to resolve disputes, enforce agreements, or comply with the law.
Children’s Privacy
This website is not intended for children under 13 years old, and we do not knowingly collect personal information from children.
Your Choices
You may contact us to:
- Request access to the personal information you have provided to us
- Ask us to correct inaccurate information
- Ask questions about how your information is used
Please note that we may keep certain records when required for legal, business, accounting, or operational reasons.
Texas Privacy Notice
If you are a Texas resident, you may have certain rights under applicable Texas privacy laws, depending on the type of information collected and how it is used. We will handle requests as required by applicable law.
Changes to This Policy
We may update this Privacy Policy from time to time. Any updates will be posted on this page with a revised effective date.
Contact Us
If you have questions about this Privacy Policy or want to contact us regarding your information, please contact us by phone or mail:
Charlie’s Plumbing
10114 Thermon
Houston, TX 77075
Phone: 713-242-7543